2007年10月31日 星期三

Group3 Discussion

Specific Purpose
1. We want to inform the manager of the outdated items in the warehouse and ask how to efficiently deal with these items because we may have not enough space for new items. We may suggest the manager to sell the items in low price or dispose of them. Furthermore, we will ask how to avoid this situation in the future.
2. We want to inform more customers by the news media that we guarantee our products' quality and are not afraid of competitors. Therefore, there will be more customers interested as well as confident about our products and we can also improve ourselves by competitors' intensive competition.
3. We want to inform the customer that he or she has not made a payment for three months; it would be better to make the payment as soon as possible. Otherwise, we may take legal action. We still want to keep good relationship with the customer.
4. We want to inform our employees not only the water bills are higher this month, but also what could we do to solve the problems. For example, we could use water-saving equipments on every spigot and put the water-saving signals on the wall. Besides, we should let them know it is wasting not only water but also money. Since saving water means saving money, every employee should obey the rules.
5. We want to inform the supplier that the parts shipment is overdue, make sure of the condition of the shipment. Moreover, we may discuss how to avoid this problem next time to keep good cooperative relationship.
6. We want to inform new users how to use it correctly and efficiently. In addition, we tell customers what benefits they could gain by using the system. Besides, they could get the latest news by this convenient system.

Workplace Application
1. Cut two inches off trunk, place it in a water stand, and fill with water.
2. The newly-elected officers of the board are President John Rogers, Vice-President Dobin Doig and Secretary Mary Sturhann.
3. Employees were stunned when they were notified that the trainee got promoted to manager only after 4 weeks with the company.
4. When it comes to reliable data on U.S. publishers, Literary Marketplace is by far the best source.
5. Whom did you wish to speak to?
6. The address will be delivered by Seth Goodwin, who has written six popular books on marketing, two novels, and a column for Fortune Magazine.
7. The reputation of an entire company often depends on one employee who officially represents the company to the public.
8. The Executive Director and his staff are working quickly to determine who should receive the award.
9. He and his co-workers, the top bowling team in the tournament, will represent our company in the league finals on Saturday.
10. Listening on the extension, the Security Chief overheard the details of the embezzlement.
11. The acceptance of visa cards is in response to our customers' demand for a more efficient and convenient way to pay for parking at San Diego International Airport.
12. The Human Resources Department interviewed dozens of people for seeking the best candidate for the opening.
13. Libraries can be a challenging but lucrative market if you learn how to work system to gain maximum visibility for your products and services.
14. Either a supermarket or a discount art gallery is scheduled to open in the mall.
15. I have told my supervisor that whoever shares my office cannot wear perfume, spray deodorant, or other scented products.

Document Critique

MEMO

TO: Blockbuster Managers
FROM: Tom Dooley, Deputy Chairman
Viacom, Inc.
DATE: May 8, 2007
SUBJECT: Survey of Recent Cash Flow and Consumer Response

Here is a survey we want you to answer and fax back before May 15th.

With your hard work and cooperation, all stores have been re-organized. Hoping revenues will rise to new heights, we want to re-emphasize Blockbuster's core business video rentals and reduce sideline retail products. We expect that this change will have positive effect on cash flow, and this survey will help us make determination. You can attach extra paper for details and explanations; we deeply appreciate your suggestion.

This survey will not only help headquarters improve service to you, but also help us to improve our service to customers. We believe Blockbuster will conquer the tough video-rental business environment and thrive on the marketplace. If we work hard together, Blockbuster will become "the man's favorite place to go to rent videos on the street!"

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